Refund policy
At EasyKart Global, we want you to be satisfied with your purchase. If you are not satisfied with your purchase, you may be eligible to request a return in accordance with the terms below.
1. Return Period
You may request a return within 14 days from the date your order was delivered.
To be eligible for a return, the product must generally:
- Be unused and unworn.
- Be in its original condition.
- Be in its original packaging, where applicable.
- Include the order number or valid proof of purchase.
Return requests submitted after the applicable return period may not be accepted, except where a longer period is required by applicable law.
2. How to Request a Return
To request a return, please contact us at:
Please provide:
- Your order number
- Product name
- Reason for the return
- Photos or videos, where applicable, especially for damaged, defective, or incorrect products
Please do not send any product back before your return request has been reviewed and approved by EasyKart Global.
3. Return Request Review
Once we receive your return request, we will review it according to our return policy and applicable requirements.
Submitting a return request does not automatically mean that the return has been approved.
Where applicable, you may receive an automated notification confirming that your return request has been received.
4. Return Approval
If your return request is approved, we will provide you with the applicable return instructions and return address.
EasyKart Global works with third-party suppliers and fulfillment partners. Therefore, the applicable return address or return procedure may vary depending on the product and fulfillment arrangement.
Please only use the return address and instructions provided by EasyKart Global for your approved return.
Unauthorized returns or products sent to an incorrect address may not be accepted or processed.
5. Return Shipping Costs
Return shipping costs depend on the reason for the return.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us with clear photos or videos.
After reviewing the issue, we will provide appropriate return instructions and determine the applicable resolution.
Change-of-Mind Returns
For returns due to change of mind, incorrect size, color preference, or similar reasons, the customer may be responsible for the return shipping cost, unless otherwise required by applicable law.
6. Damaged, Defective, or Incorrect Products
If you receive a product that is:
- Damaged
- Defective
- Incorrect
- Different from the product you ordered
please contact us as soon as possible after delivery.
Please provide clear photos or videos showing the product and, where possible, its packaging.
After reviewing the issue, EasyKart Global may provide an appropriate resolution, which may include a replacement, refund, return, or another remedy where applicable.
7. Return Inspection
After the returned product is received, it may be inspected to verify that it meets the requirements of this Return & Refund Policy.
If the return is approved after inspection, we will process the applicable refund.
If the returned product does not meet the applicable return conditions, the refund may be declined or adjusted where permitted by applicable law.
8. Refunds
EasyKart Global is responsible for processing applicable customer refunds.
Our third-party suppliers or fulfillment partners may have their own supplier-side return and refund procedures. Any refund, reimbursement, or credit received from a supplier does not replace EasyKart Global's responsibility to process the customer's applicable refund under this policy and applicable law.
Once a refund is approved, EasyKart Global will process the refund through Shopify or the applicable payment provider.
Where supported, the refund will be sent to the original payment method used for the purchase.
9. Refund Processing Time
After we process your refund, the time required for the funds to appear in your account may vary depending on:
- Your bank
- Card issuer
- Payment provider
- Payment method
- Your country or region
Processing times are outside EasyKart Global's direct control.
If you have not received your refund within a reasonable processing period after receiving our refund confirmation, please contact us at:
10. Refund Notifications
When a refund is processed through Shopify or the applicable payment provider, you may receive a refund notification at the email address associated with your order.
The notification confirms that the refund has been processed. It does not necessarily mean that the funds will appear in your bank or payment account immediately.
The actual time for the funds to become available depends on your payment provider or financial institution.
11. Non-Returnable Products
Certain products may not be eligible for return where permitted by applicable law, including:
- Personalized or customized products
- Perishable products
- Digital products
- Hygiene or personal-care products where return restrictions apply
- Products clearly identified as final sale
Any mandatory consumer rights that apply by law remain unaffected.
12. Exchanges
Where available and appropriate, EasyKart Global may offer an exchange instead of a refund.
Exchange availability may depend on product availability, supplier availability, shipping location, and other applicable conditions.
13. Order Cancellation
If you wish to cancel an order before it has been fulfilled or shipped, please contact us as soon as possible at:
Cancellation requests cannot always be guaranteed once an order has entered processing or fulfillment.
14. International Orders, Taxes, and Duties
For international orders, customers may be responsible for applicable customs duties, import taxes, or other charges required by the destination country's laws.
Such charges, where applicable, are the responsibility of the customer unless otherwise stated at the time of purchase or required by law.
15. Consumer Rights
Nothing in this policy is intended to exclude, restrict, or override any mandatory consumer rights that apply under the laws of the customer's country or region.
Where applicable law provides a longer cancellation, withdrawal, return, replacement, or refund period or additional consumer protections, those legal rights will apply.
16. Contact Us
If you have any questions about returns, refunds, cancellations, or exchanges, please contact us:
EasyKart Global
Email: easykartglobal27@gmail.com